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How it Works/FAQ
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What is 24/7 M.A.N.com?24/7 M.A.N. com stands for Mobile Assistance Now and is a locally based online tool that provides delivery and disposal on demand by giving you access to certain mobile services such as unwanted item removal, junk and remains disposal, delivery and covered transport & more 24 hours a day 7 days a week
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What happens if a customer goes over their time limit?If you think you will exceed your time limit don’t worry, 20 minutes before your time is up you can simply go to the service and “Assistance and Add-ons“ page and choose ”more time” from the drop down box based on your desired amount of extended time Please keep in mind that service time starts when contractor arrives and ends once load is either removed, delivered to drop-off point or paid assistance time has expire. Please try to accurately asses the amount of time and/or trips needed to complete your job without un-safe rushing before booking. If needed, more time or trips can be added to the service duration in the "assistance & add-ons" page “Add-on” booking times must coincide with booking that the add-on is being applied to. Barring incident this service will always be performed as scheduled!
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How does 24/7 M.A.N. com work?Simply pick the date and the time slot that you need your items removed, delivered or service provided then fill out the quick info page. Finally add to cart and pay instantly.
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What is service duration/ time limit?Service duration/time limit for all bookings start when contractor arrives and ends once load is either removed or delivered to drop-off point. For assistance the service duration ends when paid booking time has expired.
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What is Haul Sharing?Haul sharing is a form of delivery available in select zip-codes where any person or local community business can have packages/items delivered for a more affordable cost by accepting same day delivery and sharing load space instead of using “private delivery”.
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How do I request a Haul Share?Simply click on the "book a haul share" (on mobile click the menu icon first and then click on “book a haul share”) then locate your zip-code. and click book now. Then choose your preferred date and time block then on the right hand side where rates are located and simply scroll to find the zip code that you are delivering/transporting to then click on that zip code to show the rate then continue.. Any loads longer, taller or wider than 3 feet are not accepted with “Haul- Share”
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What happens when a load delivery is completed?Once a load delivery is completed a picture of item/s @ drop-off address are sent to phone and email as confirmation of delivery, Deliveries over a certain amount may be subject to mandatory signature by delivery recipient.
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Can I pay for a disposal, delivery/haul share or any form of assistance in person?As of now we are a cashless online payment only service provider.
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Which zip-codes are eligible for “haul-share”?76014-76018-76010-76011-76006-76118-76013-76016-76017-76012
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What are our hours of operation?24/7 M.A.N. is a 24 hour online service
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What county does 24/7 M.A.N. operate in?We only serve in the tarrant county Texas area.
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What is our cancellation and refund policy?Please be advised that cancellations made 1 hour or less before an appointment will be non-refundable. This includes appointments where our service provider is unable to access the property, is turned away, or the client is a no-show. To be eligible for refund, please provide cancellation notice at least 1 hour prior to your appointment. You can cancel an appointment thru our website 247man.com If you choose to reschedule you must do so AFTER canceling. Rescheduling before canceling is prohibited. If 24/7 M.A.N. cancels an appointment with less than a 1 hour notice, a new appointment will be scheduled without penalty to the client, subject to availability. Or refund will be issued.
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What is the item/package size and quantity limit for “Haul Sharing “?Quantity limit per “ haul-share” is 3 items/packages Items or packages under 26” in every direction( height, length or width) are eligible If your items/packages don’t meet the requirements they can not be delivered using the haul-share service. However, if the item/ package can be made to fit thru disassembly you can go to the add-on page and request “demo b4 disposal“ for an additional price and we will disassemble it for you..
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What are add-ons and do they work?Once you've booked a service you can use this option to add extras to your booking.. Only book add-ons if you already have a removal or delivery booking in your cart. Add-on booking times must coincide closely with the booking that the add-on is being applied to. Add-ons include: •Extra time ( use this add-on if you think your removal/delivery/ assistance time might go beyond the service durations/time listed on this page or other service pages) •Return trips (use this add-on if you think you might need extra trips to complete your disposal or local delivery goals) •Full service or “Full SVC” (meaning packing, bagging, wrapping, containing, etc. help) •Disassembly, Destroy b4 disposal ( this option is best used for large items that need disassembly to fit or sensitive loads that need to not exist or be able to be recovered) As a reminder, the start time for any add-on begins at the start time of booked add-on and concludes abruptly at the end of the service duration time listed for that particular add-on. For example, if you book an extra time add-on to start at 6:00 p.m. and the service duration requested in cart for that add-on is 20 minutes then that means that the service availability for that particular booked add-on is over and done at 6:20 p.m. If needed, more time can be added to the service duration in the "Add-ons" page. Please accurately asses the amount of time that may be needed to complete job without un-safe rushing before booking. Barring incident this service will always be performed as scheduled!
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What other forms of assistance can I book and how does it work?There are also other forms of assistance that you can book as well! Notable forms of assistance are: •Small move assistance(packing, loading, etc.) Operating hours for this service are: 10a.m. - 4p.m. •Day labor for the elderly, disabled, ill, etc. Operating hours for this service are: 10a.m. - 4p.m. • Operating hours for this service are: 10a.m. - 4p.m. NOTE: Assistance services listed are NOT available 24/7. As a reminder, the start time for any assistance begins when contractor arrives and ends abruptly at the end of the service duration time listed for that particular assistance. For example, if contractor arrives at 6:00 p.m. and the service duration requested in cart is 1 hour then that means that the service availability for that particular booking is over and done at 7:00 p.m. If needed, more time can be added to the service duration in the "Add-ons" page. Please accurately asses the amount of time that may be needed to complete job without un-safe rushing before booking. Barring incident this service will always be performed as scheduled!
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Where can I find discounts or deals?Deals can be found on the promotions page of this websit.
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How do I track my loads or packages?To track your load/package simply click the location icon at the top of the page to get recent location updates up until your load /package has been delivered
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What is a load?Loads can be all types of things not just packages but appliances or event equipment or flowers etc. and/or things to be disposed of such as unwanted/hazardous/junk items or deceased animals etc. Basically whatever needs to be disposed or delivered.
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What is the maximum load dimensions?84” x 70” x 60” (length x width x height) in inches
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Why is the haul sharing time limit 24 hours?Unlike standard delivery where the load leaves point A and heads straight to point B a haul share picks up multiple loads at once before starting delivery therefore needing more time to reach their destination and in certain instances if the haul share load is booked too late it might have to wait till opening hours of the drop off destination the next day for delivery to be completed thus the 24 hour limit
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How do you contact usContact is available through the website chat format at the bottom of most pages on the sit.
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